Cloud Operations Competency
Practice area covering operating what we build — observability, incident practice, cost management, and the guardrails that keep an estate compliant after handover.
- Status
- In progress
- Reviewed
- In progress
- Renews
- —
- References
- Pending approval
What it covers
The part that starts after go-live.
Operational maturity is assessed separately from architecture. AWS examines whether a partner can run an estate reliably and hand it over in a state the client can operate.
Observability
Metrics, structured logging, and tracing wired before the first user lands.
Incident practice
On-call rotations, escalation paths, and rehearsed incident scenarios.
Cost management
Tagging, allocation, and a monthly FinOps rhythm the client team runs.
Compliance guardrails
Config rules and service control policies that block drift before it lands.
Validation criteria
What AWS assessed.
The criteria AWS assesses for this competency, and our current status against each. Status is maintained in the CMS from AWS Partner Central.
How validation worksOperational tooling
Monitoring, alerting, and runbooks demonstrated across live accounts.
Incident evidence
Real incident records with detection time, response, and follow-up actions.
Cost discipline
Allocation coverage and demonstrated optimisation across client estates.
Handover capability
Clients operating the platform independently after enablement.
Evidence
The engagements behind it.
These are the customer references submitted to AWS for this competency. Ask us about any of them.
Architecture
Patterns behind this practice.
Services
What we build it on.
Team on this practice
Nine people across cloud and security, with the on-call practice shared between studio ventures and client engagements.
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Work with this practice
Need someone to run it properly?
Discovery comes first — a short, bounded review that ends in an architecture, a scope, and a price. You keep the output either way.